Brave consumer complains about the quality of cement purchased from the local supplier

Ideal Penha, when expressing his dissatisfaction, highlighted that the quality of the cement purchased did not meet his expectations. He stated that he found several bags of the stoned material, which compromised the efficient use of the product. Furthermore, he mentioned that some bags were visibly torn, which raised concerns about the integrity of the cement.

“I bought poor quality, “cold” cement and some bags were still ajar, clearly showing that the weight was not the same, and the person responsible did not make any discount in relation to the broken bags ,” he said.

In turn, the person responsible for selling the establishment, Mrs. Aldina Couto, responded to Ideal Penha's allegations. She vehemently denied the accusations, stating that the establishment maintains strict quality standards and would not sell products that were not in adequate condition.

Aldina Couto highlighted that, if there is any dissatisfaction on the part of the customer in relation to the products purchased, the store is willing to make the exchange, always aiming for consumer satisfaction. She emphasized the commitment to offering quality products and assured that all necessary measures will be taken to resolve the situation.

The parties involved must find a solution that meets consumer expectations. The situation highlights the importance of transparency and commitment to quality on the part of commercial establishments, as well as the need to be ready to resolve any problems that may arise. The store reaffirms its commitment to customer satisfaction and hopes to resolve the issue to your satisfaction.